1. Do I need an appointment to try on dresses?
We prefer that you book a consultation appointment with us, so we can ensure to have enough time to look after you. Also, if you already know which style or specific gown you are after, we will think of sample gowns that might be the best fit and be prepared for you, to make the most out of your appointment!
2. Are your appointments free of charge?
To help you find the perfect wedding dress, your first two consultation appointments are free of charge! If you require additional consultation appointments, there would be a charge of $100 per appointment, which will be deducted from your payment when you order your dress.
3. What is your price range?
We have different price ranges for custom made, made to measure or off the rack dresses, depending on what style of dress you’re looking for. Accessories and detachable skirts are charged separately.
4. How much time does it take to make my dress?
We need 6 to 8 months for our made to measure gowns, and want to make sure that you had your final fitting and can pick up your dress at least 1 month before your wedding.
For custom made gowns, we need 8 to 10 months.
So, the sooner you decide on your dress the better!
5. Can I still order a made to measure gown if my wedding is in less than 6 months?
Yes, you can! We will put through a priority order, and ensure that your gown arrives in time. We do however need a minimum of 3 months for priority orders, and an additional fee will occur.
6. What sizes are your sample gowns in store?
Our sample gowns are mostly size 8 - 10 (Australian), but we have selected dresses in 12-14 and 16-18 available to try However, don’t worry, we will help you to get an idea of the dress you’re trying by pinning back areas that are too large, or extending areas that are too small.
7. Am I allowed to take photos of the dress I’m trying?
Unfortunately we don’t allow photos. It’s our company policy, as we want to protect our designs, but also believe that if you know that you have found your dream dress, you will remember it. You can however refer to our website and Instagram page where we have a wide collection of photos available.
8. Can I request changes on the dress I’ve chosen?
Absolutely! There’s a range of modifications we offer, depending on the gown you choose. If you order one of our made to measure gowns, you can for example choose a different colour, add long sleeves, extend or shorten the train, or alter the neckline, to name just a few.
9. Do I pay the full amount up front when ordering a dress?
No. When ordering one of our made to measure or custom made gown, you pay a deposit of the full price, which is due on the day of the purchase. The remaining amount is due after your final fitting, when you pick up your dress.
If you purchase an off the rack gown however, payment is required in full.
10. Will I need alterations when I order a made to measure dress?
As we will take your exact measurements when you purchase your dress, you most likely won’t need any alterations, as the gown will be made to your size, length and proportions. If your weight fluctuates though, there might be alterations and additional cost. If you know in advance that you will lose or gain weight, we can take your measurements slightly tighter or wider, but there still might be alteration fees on top. But don’t worry, in any case we are still able to alter your dress and make it fit perfectly!
11. How many fitting appointments will I have?
Usually there are 2 fittings. We call them the first and final fitting. As soon as your gown arrives in store, we call you to arrange your first fitting. You can bring your wedding shoes (or heels with a similar height), and together we check the fit of the dress, length etc. You can order a bustle for your train at this stage, if needed, which will be done in time for your final fitting.
The first two fitting appointments are free of charge. Additional fitting appointments which are optional are charged at $150 per appointment and is nonrefundable.
Please note: As Saturdays are too busy for our designer to devote time to fittings, we are unable to accept fitting appointments on Saturdays.